1. Introduction
Bookuler ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our booking management platform.
By using Bookuler, you consent to the data practices described in this policy. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
2.1 Information You Provide
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, business details
- Payment Information: Billing address, payment method details (processed securely through third-party providers)
- Business Information: Business name, address, logo, branding preferences
- Booking Data: Customer names, contact information, pet details, booking dates
- Communication: Messages sent through our contact forms or support channels
2.2 Automatically Collected Information
When you use Bookuler, we automatically collect certain information, including:
- Usage Data: Pages visited, features used, time spent on the platform
- Device Information: IP address, browser type, device type, operating system
- Cookies and Tracking: See our Cookie Policy for details
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyse trends, usage, and activities
- Detect, prevent, and address technical issues and fraud
- Comply with legal obligations
4. Legal Basis for Processing (UK GDPR)
We process your personal data based on the following legal grounds:
- Contract Performance: To fulfil our contract with you to provide the Service
- Legitimate Interests: To improve our services, prevent fraud, and ensure security
- Consent: Where you have given explicit consent (e.g., marketing communications)
- Legal Obligation: To comply with applicable laws and regulations
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third parties who assist in operating our platform (e.g., payment processors, hosting providers)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given explicit permission
All third-party service providers are required to maintain appropriate security measures and use your data only for the purposes we specify.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide you with our services
- Comply with legal obligations
- Resolve disputes and enforce our agreements
When you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain it for legal purposes.
7. Your Rights (UK GDPR)
Under UK GDPR, you have the following rights:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data ("right to be forgotten")
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise these rights, please contact us at privacy@bookuler.co.uk. We will respond within one month.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- Encryption of data in transit (HTTPS/TLS)
- Encryption of sensitive data at rest
- Regular security assessments and updates
- Access controls and authentication
- Secure hosting infrastructure
However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place, such as:
- Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO)
- Adequacy decisions where applicable
- Other legally recognised transfer mechanisms
10. Children's Privacy
Bookuler is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new policy on this page
- Updating the "Last updated" date
- Sending you an email notification (for significant changes)
Your continued use of the Service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: privacy@bookuler.co.uk
Data Protection Officer: dpo@bookuler.co.uk
Address: Bookuler, United Kingdom
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.